Privacy Policy

This Privacy Policy defines the procedure for processing and protection of users' personal information that may be requested when using the site and its services.

1. Information gathering

We only collect data that is necessary to provide the services: login, e-mail address, and other data provided voluntarily by the user.

2. utilization of information

• delivering and improving services;
• user feedback;
• payment processing;
• to fulfill the requirements of the legislation.

3. Information protection

We take all reasonable measures to protect personal data from unauthorized access, modification, disclosure, or destruction.

4. Transfer to third parties

We do not transfer personal data to third parties, except as required by law or with the user's consent.

5. User rights

The user has the right to access, modify, delete their data, and withdraw consent for processing.

Refund Policy

1. Refund conditions

After the Paid Service is properly provided, the money spent on its purchase is non-refundable.

2. Exceptions

• was not fully provided;
• was provided in poor quality (e.g., balance not credited).

In these cases, compensation or re-provision of the service is possible.

Compensation may include re-provision of the service, extension of the service duration, crediting of in-game currency or bonuses, or, in some cases, a refund. The form of compensation is determined by the project administration depending on the specific situation.

3. Processing time

Claims and refunds are processed within 15 working days from the date of the user's request.

Public Offer for Service Provision

Last updated: 24.04.2025

1. General Provisions

This document is the official offer (public offer) of the project administration at-ko.ru, hereinafter referred to as the "Provider", to any individual, hereinafter referred to as the "User".

Using the site https://at-ragnarok.com/ constitutes full acceptance of this offer.

2. Subject of the Agreement

The Provider grants access to the digital services of the Atlantica Online gaming project, including:

• account registration;
• balance top-up;
• receipt of in-game items;
• other related services.

3. Terms of Service

• 3.1. Services are provided around the clock, except during maintenance.
• 3.2. The user agrees to provide accurate information.
• 3.3. Payment is made voluntarily, according to the site's rates.
• 3.4. Data is protected in accordance with this policy.

4. Rights and Responsibilities of the Parties

Provider:

• provides services after payment;
• ensures the operation of the service;
• provides support.

User:

• does not violate the law or service rules;
• does not distribute malicious code or spam;
• complies with established restrictions.

5. Refunds

• 5.1. Only possible in case of failure to provide or erroneous provision of the service.
• 5.2. In other cases, refunds are not issued.

6. Liability

• The Provider is not liable for failures caused by the user or third-party services.

7. Other Conditions

• 7.1. The offer takes effect upon acceptance.
• 7.2. Disputes are resolved in accordance with the legislation of the Russian Federation.
• 7.3. The offer may be changed without notice.

8. Contact Information

Administration of at-ragnarok.com
Email: [[email protected]]
Website: https://at-ragnarok.com/
Support: Discord / WhatsApp / Telegram