This Privacy Policy defines the procedure for processing and protection of users' personal information that may be requested when using the site and its services.
1. Information gathering
We only collect data that is necessary to provide the services: login, e-mail address, and other data provided voluntarily by the user.
2. utilization of information
delivering and improving services;
user feedback;
payment processing;
to fulfill the requirements of the legislation.
3. Information protection
We take all reasonable measures to protect personal data from unauthorized access, modification, disclosure, or destruction.
4. Transfer to third parties
We do not transfer personal data to third parties, except as required by law or with the user's consent.
5. User rights
The user has the right to access, modify, delete their data, and withdraw consent for processing.
Refund Policy
1. Refund conditions
After the Paid Service is properly provided, the money spent on its purchase is non-refundable.
2. Exceptions
was not fully provided;
was provided in poor quality (e.g., balance not credited).
In these cases, compensation or re-provision of the service is possible.
Compensation may include re-provision of the service, extension of the service duration, crediting of in-game currency or bonuses, or, in some cases, a refund. The form of compensation is determined by the project administration depending on the specific situation.
3. Processing time
Claims and refunds are processed within 15 working days from the date of the user's request.
Public Offer for Service Provision
Last updated: 24.04.2025
1. General Provisions
This document is the official offer (public offer) of the project administration at-ko.ru, hereinafter referred to as the "Provider", to any individual, hereinafter referred to as the "User".
Refund Policy All donations to [Ragnarok] are final and non-refundable. By donating, you confirm your contribution is voluntary and no goods/services are guaranteed unless clearly stated.
Chargebacks are prohibited and may result in a permanent ban, loss of perks, and future donation restrictions.
Exceptions may be made for: • Duplicate donations • Technical/payment errors
Requests must be made within 7 days by contacting [email protected]. Each case is reviewed individually.
If your donation includes digital perks (e.g., items, roles), we’ll make reasonable efforts to deliver them. Refunds will not be given based on perceived value or missing perks unless due to system error.
This policy may change at any time without notice. Please check our official channels for updates.
